Enterprise Technical Account Manager: Premium Security

Webhosting; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Gym reimbursement

Mental well-being resources

Job summary

DigiCert is seeking a Technical Account Manager (TAM) to support our most strategic enterprise customers. This role’s focus is on delivering proactive, high-touch support and acting as a SME across DigiCert products, guiding best practices and coordinating with internal teams to maximize outcomes.

You will be the trusted technical advisor for Premium Support customers, manage issues, and help optimize product health across DigiCert One, PKI, DNS, and related technologies.

Qualifications

• 3+ years of dedicated customer support, account management, or client success experience in a technical or service-related field.
• Proven ability to work effectively in cross-functional teams and manage cross-functional communication.
• Experience in the security industry or with technical support products is a strong asset.

Responsibilities

• Provide Premier-quality account management to assigned customers and ensure they receive Premier Support benefits.
• Act as primary contact, delivering advanced troubleshooting and maintaining strategic relationships.
• Maintain expertise in DigiCert One products and related technologies (Microsoft, AWS, Cisco, Linux, etc.).
• Conduct periodic business reviews to discuss technical health and actionable insights.
• Ensure SLAs, response times, and resolutions meet customer expectations.

Skills

Technical support

Account management

Customer advocacy

Networking concepts

PKI security

Education

Bachelor's degree in business/IT

Tools

REST API

JSON

PKI/Digital Security

Job description

DigiCert is seeking a Technical Account Manager (TAM) to support our most strategic enterprise customers. This role’s focus is on delivering proactive, high-touch support and acting as a SME across DigiCert products, guiding best practices and coordinating with internal teams to maximize outcomes.

You will be the trusted technical advisor for Premium Support customers, manage issues, and help optimize product health across DigiCert One, PKI, DNS, and related technologies.