Enterprise TAM Manager — Cybersecurity Solutions

Proofpoint; Washington (UT); On-site; USD 140,000 - 180,000; Full time

Job summary

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers delivering post-sales technical guidance and ensuring customers realize maximum value from Proofpoint solutions.

You will collaborate with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansions across enterprise accounts.

Qualifications

• 5+ years in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity.
• 2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team.

Responsibilities

• Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
• Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
• Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.
• Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve escalations and improve the customer experience.
• Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.
• Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.

Skills

Technical acumen

Customer success

Executive engagement

Metrics-driven

Tools

Salesforce

Gainsight

Power BI

Job description

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers delivering post-sales technical guidance and ensuring customers realize maximum value from Proofpoint solutions.

You will collaborate with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansions across enterprise accounts.