Manager, Technical Account Manager

Proofpoint; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Community outreach days

Recognition for contributions

Global collaboration

Job summary

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role focuses on coaching TAMs to deliver post-sales guidance and maximize value from Proofpoint solutions.

You will collaborate with Customer Success, Support, and Sales to maintain customer health, mitigate risk, and support renewals and expansions, while reporting on team metrics and driving

Qualifications

• 5+ years of experience in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity.
• 2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team.
• Strong technical acumen with the ability to understand and articulate complex solutions (cybersecurity experience preferred).
• Very strong customer service, and excellent communication and relationship-building skills, including experience engaging with executive stakeholders.
• Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar).
• Adaptable and willing to learn new technologies.
• A data-driven mindset with experience using metrics to improve team performance and customer outcomes.

Responsibilities

• Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
• Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
• Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.
• Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve escalations and improve the customer experience.
• Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.
• Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.

Skills

Technical Account Management

Customer Success

Executive stakeholder engagement

SaaS cybersecurity

Salesforce

Gainsight

Power BI

Data-driven mindset

Tools

Salesforce

Gainsight

Power BI

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is to safeguard the digital world and empower people to work securely and confidently.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values.

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best-in-class outcomes
• Visionary in future-focused problem-solving
• Exceptional in execution and impact

The Role

Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role is focused on coaching and enabling TAMs to deliver exceptional post‑sales technical guidance, ensuring customers realize maximum value from Proofpoint solutions. The Manager will collaborate closely with Customer Success, Support, and Sales teams to maintain customer health, mitigate risk, and support renewals and expansion.

Your day-to-day

• Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.
• Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.
• Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value‑based outcomes.
• Collaborate cross‑functionally with Support, Engineering, and other Customer Success teams to resolve escalations and improve the customer experience.
• Report on team performance and customer metrics, using data‑driven insights to guide strategy and resource allocation.
• Support strategic accounts by participating in executive‑level technical discussions and customer business reviews as needed.

What You Bring To The Team

• 5+ years of experience in Technical Account Management, Customer Success, or related customer‑facing roles in SaaS or cybersecurity.
• 2+ years of experience managing, mentoring, and leading a customer‑facing, technically oriented team.
• Strong technical acumen with the ability to understand and articulate complex solutions (cybersecurity experience preferred).
• Very strong customer service, and excellent communication and relationship‑building skills, including experience engaging with executive stakeholders.
• Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar).
• Adaptable and willing to learn new technologies.
• A data‑driven mindset with experience using metrics to improve team performance and customer outcomes.

Why Proofpoint

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success‑every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

How To Apply

Interested? Submit your application along with any supporting information — we can’t wait to hear from you.