Premium Retail Shift Supervisor - Chocolate Experience

Lindt USA; Lee (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor to join our Lindt Chocolate Shops in the United States. You will lead a small team, deliver a premium in-store experience, and drive sales while ensuring brand standards are followed.

Responsibilities include meeting sales targets, training staff, managing stock, and maintaining store presentation. The role requires a strong customer service mindset and availability to work nights, weekends, and holidays.

Qualifications

• Proven sales background and ability to meet sales plans.
• Experience in a specialty retail environment preferred.
• Strong customer service and communication skills.

Responsibilities

• Meet or exceed weekly, monthly, and annual sales plans.
• Supervise staff to achieve sales goals and maintain brand standards.
• Monitor stock levels and ensure product availability.
• Train and develop staff on sales techniques and product knowledge.
• Maintain store cleanliness and adhere to quality assurance policies.

Skills

Sales experience

Customer service

Retail knowledge

Education

High School diploma

Job description

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor to join our Lindt Chocolate Shops in the United States. You will lead a small team, deliver a premium in-store experience, and drive sales while ensuring brand standards are followed.

Responsibilities include meeting sales targets, training staff, managing stock, and maintaining store presentation. The role requires a strong customer service mindset and availability to work nights, weekends, and holidays.