Premium Chocolate Store Lead

Lindt & Sprüngli (USA) Inc.; Freeport (ME); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Bonus potential

Long-term incentive

Smoke-free workplace

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor to lead in-store experiences across Lindt Chocolate Shops in the U.S. The role requires a positive, highly engaged, self-starter able to deliver premium customer service and drive sales with product knowledge and brand passion.

The position emphasizes staff development, training, and adherence to Lindt standards, with nights, weekends and holidays as required. Competitive hourly pay.

Qualifications

• Proven sales background.
• Ability to take direction and delegate through others.
• Basic math and/or accounting skills.

Responsibilities

• Meet/exceed store sales plans and drive district targets.
• Communicate sales mission to staff and monitor KPIs.
• Develop team commitment to achieving sales results.
• Supervise staff to achieve sales goals and standards.
• Uphold Lindt standards and 4 Moments of Influence.
• Monitor stock levels and prevent stockouts/overstocks.
• Support training and staff development.
• Train staff on product knowledge and brand representation.
• Escalate issues to Store Management promptly.
• Ensure operational controls and compliance.
• Manage inventory/shrink and cash processes.
• Maintain cleanliness and quality standards.

Skills

Sales background

Delegate tasks

Basic math

Education

High School Diploma

Job description

Lindt & Sprüngli (USA) Inc. is seeking a Shift Supervisor to lead in-store experiences across Lindt Chocolate Shops in the U.S. The role requires a positive, highly engaged, self-starter able to deliver premium customer service and drive sales with product knowledge and brand passion.

The position emphasizes staff development, training, and adherence to Lindt standards, with nights, weekends and holidays as required. Competitive hourly pay.