Premium Resolution Lead

DoorDash, Inc.; Chicago (IL); On-site; USD 78,000 - 115,000; Full time

Benefits offered by this job

401(k) matching

Parental leave

Wellness benefits

Commuter benefits

Paid time off

Medical/dental/vision benefits

Job summary

DoorDash, Inc. is seeking a Premium Resolution Partner to own complex customer issues across DoorDash for Business and Catering.

You will engage customers via phone, video, and email, coordinating with cross‑functional teams to drive meaningful resolutions and improve the overall experience at scale. You will develop deep expertise in our products and operations, advocate for customers, and contribute to defining how Premium Resolution works as the team grows.

Qualifications

• 2+ years of experience in account management, customer support, retail, hospitality, or a customer-facing role.
• College degree or equivalent experience required.
• Experience with Salesforce, Microsoft, or Google Workspace is a plus.
• Excellent judgment and ability to work across teams to solve problems.
• Clear, confident communicator who builds trust with customers and partners.

Responsibilities

• Own complex customer issues from start to finish with autonomy to drive the right outcome.
• Collaborate with Account Management, Product, Strategy & Operations and other teams.
• Develop deep product and operations knowledge to advocate for customers.
• Turn learnings into insights to improve experience at scale.
• Be a strong customer advocate and maintain focus on outcomes.

Skills

Account management

Customer support

Customer communication

Problem solving

Cross-functional collaboration

Education

College degree or equivalent experience

Tools

Salesforce

Microsoft 365

Google Workspace

Job description

DoorDash, Inc. is seeking a Premium Resolution Partner to own complex customer issues across DoorDash for Business and Catering.

You will engage customers via phone, video, and email, coordinating with cross‑functional teams to drive meaningful resolutions and improve the overall experience at scale. You will develop deep expertise in our products and operations, advocate for customers, and contribute to defining how Premium Resolution works as the team grows.