Senior Premium Resolution Specialist

DoorDash, Inc.; Denver (CO); On-site; USD 78,000 - 115,000; Full time

Benefits offered by this job

401(k) matching

Parental leave

Wellness program

Commuter benefits

Paid time off

Medical/dental/vision

Job summary

DoorDash, Inc. is seeking a Premium Resolution Partner in Denver, CO to own complex customer issues for DoorDash for Business and Catering.

You’ll work across phone, video, and email with executives and admins, guiding cases from first signal to resolution while coordinating with Account Management, Product, Strategy & Operations, and other teams. You’ll develop deep product fluency and advocate for customers at scale.

Qualifications

• 2+ years of experience in account management or customer-facing roles.
• Experience with Salesforce, Microsoft, or Google Workspace is a plus.
• Strong judgment and communication skills required.

Responsibilities

• Own complex customer issues from start to finish across DoorDash for Business and Catering.
• Coordinate with cross-functional teams (Account Management, Product, Ops) to resolve problems.
• Advocate for customers and translate insights into product/operational improvements.

Skills

Account management

Customer support

Communication

Problem-solving

Adaptability

Education

College degree or equivalent experience

Tools

Salesforce

Google Workspace

Job description

DoorDash, Inc. is seeking a Premium Resolution Partner in Denver, CO to own complex customer issues for DoorDash for Business and Catering.

You’ll work across phone, video, and email with executives and admins, guiding cases from first signal to resolution while coordinating with Account Management, Product, Strategy & Operations, and other teams. You’ll develop deep product fluency and advocate for customers at scale.