Live Operations Lead - Corporate Catering & Support

DoorDash, Inc.; Phoenix (AZ); On-site; USD 33,000 - 4,863,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Job summary

DoorDash, Inc. is seeking a LOS (LiveOps) team member to execute standard operating procedures and provide best-in-class support to Customers, Merchants, and Dashers on high value Catering orders.

You will help improve and incubate new initiatives within DoorDash for Business while maintaining a pulse on evolving support operations. Responsibilities include triaging issues, using internal tools to meet SOPs, proactively reaching out to stakeholders by phone, text, or chat, and documenting

Qualifications

• 2+ years experience in customer support, operations, or account management.
• Ability to prioritize varying tasks and adapt to changing priorities.
• Strong critical thinking to resolve situations beyond established procedures.
• Attention to detail and high standards of quality.
• Comfortable with ambiguity and with Mac/G-Suite/Slack tooling.

Responsibilities

• Triage customer support issues, assess urgency, and assign prioritization.
• Utilize internal and external tools to complete SOP requirements.
• Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues.
• Create documentation for processes and experiments to improve quality.
• Support new operational processes and pilots and surface trends across catering products.

Skills

Customer support

Operations

Account management

Mac

G-Suite

Slack

Tools

Mac OS

G-Suite

Slack

Job description

DoorDash, Inc. is seeking a LOS (LiveOps) team member to execute standard operating procedures and provide best-in-class support to Customers, Merchants, and Dashers on high value Catering orders.

You will help improve and incubate new initiatives within DoorDash for Business while maintaining a pulse on evolving support operations. Responsibilities include triaging issues, using internal tools to meet SOPs, proactively reaching out to stakeholders by phone, text, or chat, and documenting