LiveOps Lead — Proactive Catering Support

DoorDash, Inc.; Miami (FL); On-site; USD 33,000 - 4,863,000; Full time

Benefits offered by this job

401(k) plan

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Paid sick leave

Medical dental vision benefits

11 paid holidays

Disability insurance

Life insurance

Mental health program

Job summary

DoorDash, Inc. is seeking a LiveOps (LOS) team member to deliver best-in-class support to customers, merchants, and Dashers on catering orders. You will execute SOPs, use internal tools, and help incubate new initiatives with a focus on minimizing disruption to client day-to-day operations.

The role emphasizes proactive problem-solving, collaboration across DoorDash for Business teams, and building scalable processes to improve service quality and operational efficiency.

Qualifications

• 2+ years of experience in customer support, operations, or account management.
• Ability to prioritize varying tasks and adapt to changing priorities.
• Demonstrated critical thinking to resolve issues where standard procedures don’t exist.
• Attention to detail and commitment to quality across tasks.

Responsibilities

• Triage customer support issues to assess urgency and priorities.
• Use internal tools to complete SOP requirements and support pilots.
• Proactively contact Customers, Merchants, and Dashers to resolve moderately complex issues.
• Create documentation to support experiments and initiatives and track adherence.
• Support new operational processes and pilots and surface trends across catering.

Skills

Customer support

Operations

Account management

Mac

G-Suite

Slack

Tools

Mac

G-Suite

Slack

Job description

DoorDash, Inc. is seeking a LiveOps (LOS) team member to deliver best-in-class support to customers, merchants, and Dashers on catering orders. You will execute SOPs, use internal tools, and help incubate new initiatives with a focus on minimizing disruption to client day-to-day operations.

The role emphasizes proactive problem-solving, collaboration across DoorDash for Business teams, and building scalable processes to improve service quality and operational efficiency.