Premium QuickBooks Support Specialist — Accounting & Tax

Sitel Corp.; Wise (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

$19/hour

100% paid training

Full time schedules (40 hours per week

Benefits including medical, dental, (d

life insurance

401K retirement plan with company mock

Employee discounts

Referral bonuses

Experienced leadership

Employee-focused culture

Career development opportunities

Job summary

Foundever is hiring Account Resolution Specialists in Wise, VA. You will join a contact center team delivering high-quality support for QuickBooks features like invoicing, bookkeeping, and payroll. This position is onsite with full-time hours and benefits.

Prior QuickBooks Online experience is preferred, and ProAdvisor certification is a plus. You'll guide customers through setup, offer personalized assistance, stay current on product updates, and collaborate with teammates to ensure top-tier

Qualifications

• Experience in customer service industry, preferably with advisory role.
• Excellent verbal and written communication skills.
• Ability to learn new products and quickly adapt to updates.

Responsibilities

• Support QuickBooks Online Accountant customers via inbound calls.
• Provide white-glove service to premium customers.
• Guide customers through invoicing, bookkeeping, account setup and payroll.

Skills

Excellent communication

Customer-service experience

Problem solving

Adaptability

Tools

QuickBooks Online

QuickBooks Online Accountant

Job description

Foundever is hiring Account Resolution Specialists in Wise, VA. You will join a contact center team delivering high-quality support for QuickBooks features like invoicing, bookkeeping, and payroll. This position is onsite with full-time hours and benefits.

Prior QuickBooks Online experience is preferred, and ProAdvisor certification is a plus. You'll guide customers through setup, offer personalized assistance, stay current on product updates, and collaborate with teammates to ensure top-tier