Premier QuickBooks Support Specialist - Accounting & Tax

Foundever; Orem (UT); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Paid training

Full-time schedule

Medical/dental/vision/life insurance

401K with match

Employee discounts

Referral bonuses

Career development

Leadership culture

Employee-focused culture

Job summary

Foundever is seeking an Account Resolution Specialist to join our on-site team in Orem, UT. You will support QuickBooks Online Accountant customers by guiding them through invoicing, bookkeeping, account setup and payroll via inbound calls with a white-glove service mindset.

This full-time role offers $25/hour, 40 hours per week, 100% paid training, and benefits including medical, dental, vision, life, plus a 401K match. Career development and an employee-focused culture are emphasized.

Qualifications

• Experience with QuickBooks Online required; QuickBooks Online Accountant a plus.
• Customer service experience, preferably with advisory involvement.
• Exceptional verbal and written communication skills.
• Ability to learn new products and quickly adapt to updates.
• Experience with basic financial concepts related to bookkeeping/payroll/Accounting 101.
• Certified in QuickBooks ProAdvisor (preferred).

Responsibilities

• Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

Skills

QuickBooks Online

Customer service

Communication

Adaptability

Accounting basics

ProAdvisor

Job description

Foundever is seeking an Account Resolution Specialist to join our on-site team in Orem, UT. You will support QuickBooks Online Accountant customers by guiding them through invoicing, bookkeeping, account setup and payroll via inbound calls with a white-glove service mindset.

This full-time role offers $25/hour, 40 hours per week, 100% paid training, and benefits including medical, dental, vision, life, plus a 401K match. Career development and an employee-focused culture are emphasized.