QuickBooks Account Resolution Specialist

Foundever; Wise (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

$19/hour

100% paid training

Full time schedules (40 hours per week

Medical, dental, vision, and life보험

Job summary

Foundever in Wise, VA is hiring Account Resolution Specialists to support QuickBooks Online customers, guiding invoicing, bookkeeping, setup and payroll via inbound calls.

Join a contact center team, deliver white-glove service to premium customers, stay updated on QuickBooks, and collaborate for the best experience.

This full-time role offers 40 hours weekly, paid training, and benefits including medical, dental, vision, life insurance, plus a 401(k) with company match.

Qualifications

• Experience with QuickBooks Online required, QuickBooks Online Accountant a plus.
• Proven experience in the customer service industry, preferably with involvement of an advisory role.
• Exceptional verbal and written communication skills.
• Ability to learn new products and quickly adapt to new features/updates.
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101.
• Certified in QuickBooks ProAdvisor (preferred).

Responsibilities

• Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls.
• Provide a white-glove customer service experience to premium customers.
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more.
• Demonstrate critical thinking and problem-solving skills through complex issues.
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products.
• Collaborate with peers and partners to ensure the best customer and employee experience.

Skills

QuickBooks Online

Communication skills

Learning agility

Financial concepts

ProAdvisor certification

Job description

Foundever in Wise, VA is hiring Account Resolution Specialists to support QuickBooks Online customers, guiding invoicing, bookkeeping, setup and payroll via inbound calls.

Join a contact center team, deliver white-glove service to premium customers, stay updated on QuickBooks, and collaborate for the best experience.

This full-time role offers 40 hours weekly, paid training, and benefits including medical, dental, vision, life insurance, plus a 401(k) with company match.