Growth-Driven Technical Support Specialist

VetJobs; Wise (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401k with company match

Employee discounts

Referral bonuses

Internal mobility

Job summary

Foundever is hiring a Technical Customer Support Representative to join our team in Wise, VA. You will receive paid training and have opportunities for growth as you help customers navigate a range of accounting and tax platforms.

This role emphasizes delivering personalized support and maintaining high customer satisfaction. Qualified applicants have a High School diploma or GED, can multitask across screens, and thrive in a fast-paced setting.

Qualifications

• Ability to multitask across screens while assisting customers.
• Comfortable in a fast-paced environment.
• Must be 18+ years old and have a high school diploma or GED.

Responsibilities

• Handle inbound customer service calls.
• Drive customer satisfaction through voice, chat and email communication.
• Navigate multiple systems and tools.
• Recommend product solutions for unique customer needs.

Skills

Handle inbound calls

Multitasking

Communication skills

Navigate systems

Recommend solutions

Education

High School diploma or GED

Job description

Foundever is hiring a Technical Customer Support Representative to join our team in Wise, VA. You will receive paid training and have opportunities for growth as you help customers navigate a range of accounting and tax platforms.

This role emphasizes delivering personalized support and maintaining high customer satisfaction. Qualified applicants have a High School diploma or GED, can multitask across screens, and thrive in a fast-paced setting.