Premium Lounge Experience Ambassador

TAV Operation Services; Virginia (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

TAV Operation Services is seeking a Guest Experience Ambassador to welcome passengers, manage lounge services, and ensure premium customer experiences at the airport terminals. You will follow established procedures for loyalty programs, fast pass operations and passenger interactions.

The role requires strong English communication, 2+ years of experience, and proficiency with MS Office. Join a global leader in premium airport services and contribute to outstanding service quality for travelers.

Qualifications

• Customer service focus with a aim to deliver outstanding passenger experiences.
• Excellent communication skills to engage effectively with guests and colleagues.
• Ability to resolve issues promptly and professionally in a fast-paced environment.

Responsibilities

• Provide welcoming, meet and greet, fast pass and loyalty program services in accordance with rules and procedures.
• Deliver outstanding customer service to all passengers.
• Supervise and maintain service point fixtures; notify in case of malfunction and follow up with solutions.

Skills

Customer service

Communication

Problem solving

Education

Associate Degree

Tools

MS Office

Job description

TAV Operation Services is seeking a Guest Experience Ambassador to welcome passengers, manage lounge services, and ensure premium customer experiences at the airport terminals. You will follow established procedures for loyalty programs, fast pass operations and passenger interactions.

The role requires strong English communication, 2+ years of experience, and proficiency with MS Office. Join a global leader in premium airport services and contribute to outstanding service quality for travelers.