Guest Experience Ambassador

TAV Operation Services; Virginia (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

TAV Operation Services is seeking a Guest Experience Ambassador to welcome passengers, manage lounge services, and ensure premium customer experiences at the airport terminals. You will follow established procedures for loyalty programs, fast pass operations and passenger interactions.

The role requires strong English communication, 2+ years of experience, and proficiency with MS Office. Join a global leader in premium airport services and contribute to outstanding service quality for travelers.

Qualifications

• Customer service focus with a aim to deliver outstanding passenger experiences.
• Excellent communication skills to engage effectively with guests and colleagues.
• Ability to resolve issues promptly and professionally in a fast-paced environment.

Responsibilities

• Provide welcoming, meet and greet, fast pass and loyalty program services in accordance with rules and procedures.
• Deliver outstanding customer service to all passengers.
• Supervise and maintain service point fixtures; notify in case of malfunction and follow up with solutions.

Skills

Customer service

Communication

Problem solving

Education

Associate Degree

Tools

MS Office

Job description

We are proud to be a leading global operator in the non-aeronautical airport services sector. With a presence in 41 airports across 19 countries, we manage 88 luxurious lounges worldwide, offering an exceptional range of premium services tailored for discerning travelers. We’re on the lookout for a passionate Guest Experience Ambassador to join our dynamic team

Purpose of Role

To carry out send-off, welcoming, escorting, loyalty program processes, fast pass and lounge services in the relevant terminals in a complete, in order to maintain and increase the company's service quality, customer satisfaction and in accordance with the procedures.

Responsibilities

• To provide passengers with welcoming, meet and greet, fast pass and loyalty program operation services in accordance with the determined rules and procedures in order to ensure customer satisfaction.
• Deliver Outstanding Customer Service: Consistently provide a superior standard of customer service to all passengers
• To supervise and control the fixtures at the service points, to provide the necessary notifications in case of malfunction and to follow the solution, to report to superiors, to ensure the order and cleanliness of the service points.
• Confirm Eligibility and Manage Registration Procedures: Confirm guest eligibility for lounge access and conduct the registration process. Issue invoices to guests as required. Ensure precise recording and reconciliation of all transactions and passenger counts within the online systems. At the end of each day, submit passenger counts and associated documentation, including bank slips and vouchers, to the appropriate departments Display Excellent Communication Abilities: Exhibit outstanding communication proficiency and consistently demonstrate an ability to engage effectively with others. Maintain flexibility and patience when interacting with guests.
• Respond to Complaints Immediately: Address any complaints or issues without delay, and communicate pertinent information or concerns directly to a supervisor

Qualifications:

Education: Associate Degree

Total Professional Experience: 2 Years +

Language: English / Good level of ability to prepare reports for overseas locations

Computer: Experienced in MS Office applications