Premium Host & Player Development Specialist

Bally's Evansville Casino & Hotel; Evansville (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville Casino & Hotel in Evansville, IN is seeking a marketing-focused role in Player Development to cultivate premium players and grow the rewards program. The position reports to the Senior Host and occasionally supports events, patron outreach, and customer service excellence.

Responsibilities include promoting rewards, educating players on card benefits, handling patron inquiries, and maintaining records according to CTR guidelines.

Qualifications

• Prioritize excellent customer service and courtesy.
• Ability to explain rewards program benefits clearly.
• Comfort in handling premium patrons and events.

Responsibilities

• Promotes the Rewards Program to patrons and assists with membership.
• Educates players on Rewards card usage and benefits.
• Assists with phone solicitation of premium patrons and attends events.
• Greets and serves premium players, issues amenities, and resolves issues.
• Maintains accurate customer records per CTR guidelines and coordinates with departments.

Skills

Customer service

Communication

Phone outreach

Event participation

Education

High School or better

Tools

Rewards program software

CTR guidelines

Job description

Bally's Evansville Casino & Hotel in Evansville, IN is seeking a marketing-focused role in Player Development to cultivate premium players and grow the rewards program. The position reports to the Senior Host and occasionally supports events, patron outreach, and customer service excellence.

Responsibilities include promoting rewards, educating players on card benefits, handling patron inquiries, and maintaining records according to CTR guidelines.