Host - Casino Senior

Bally's Evansville Casino & Hotel; Evansville (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Employee assistance program

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Evansville Casino & Hotel in Evansville, IN is seeking a marketing-focused role in Player Development to cultivate premium players and grow the rewards program. The position reports to the Senior Host and occasionally supports events, patron outreach, and customer service excellence.

Responsibilities include promoting rewards, educating players on card benefits, handling patron inquiries, and maintaining records according to CTR guidelines.

Qualifications

• Prioritize excellent customer service and courtesy.
• Ability to explain rewards program benefits clearly.
• Comfort in handling premium patrons and events.

Responsibilities

• Promotes the Rewards Program to patrons and assists with membership.
• Educates players on Rewards card usage and benefits.
• Assists with phone solicitation of premium patrons and attends events.
• Greets and serves premium players, issues amenities, and resolves issues.
• Maintains accurate customer records per CTR guidelines and coordinates with departments.

Skills

Customer service

Communication

Phone outreach

Event participation

Education

High School or better

Tools

Rewards program software

CTR guidelines

Job description

Job Category: Marketing - Player Development

Requisition Number: HOSTC011983

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Evansville, IN 47708, USA

Description

Responsibilities:

• Reports to the Senior Host and/or the Player Development Manager.
• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players in the understanding, application, and usage of the Rewards card to include its benefits.
• Educates customers on the usage and benefits of casino floor bill validators.
• Assist with phone solicitation of established premium slot & table patrons.
• Attends all special events targeting premium players.
• Meets and greets premium players.
• Issues complimentary amenities consistent with customer’s activity.
• Handles customer problems and reports all incidents to management.
• Initiates proper paperwork to insure patron account problems are rectified.
• Maintains and updates accurate customer information in accordance with CTR guidelines.
• Responsible to insure continued growth within the company’s database.Interacts with all other departments.
• Responsible for identifying and cultivating new customers.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
• Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Employee assistance program
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Salary$43,888

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Hospitality

Advanced

Detail Oriented

Advanced

Customer Service

Advanced

Communication

Advanced

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.