VIP Guest Relations Host - Rewards & Premium Players

Bally's Corporation; Evansville (IN); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, & Vision insurance

Flexible spending account

Employee assistance program

Employee discounts

Free parking

Life insurance

On-the-job training

Paid time off

Tuition Reimbursement

Job summary

Bally's Corporation in Evansville, IN seeks a customer-focused associate to promote the rewards program, assist premium patrons, and educate players on Benefits. The role supports senior hosts and managers in delivering hospitality within a fast-paced casino environment.

You will process patron information, handle incidents, and maintain CTR guideline accuracy while working varied hours, including holidays and weekends.

Qualifications

• High School education is required.
• Strong hospitality and customer service skills are essential.
• Ability to work in a casino environment with exposure to crowds and smoke.
• Willingness to learn CTR guidelines and company policies.
• Excellent communication and teamwork abilities.

Responsibilities

• Promotes the Rewards Program by assisting patrons through the membership process.
• Educates players on Rewards card benefits and usage.
• Assist with phone solicitation of established premium patrons.
• Meet and greet premium players and issue complimentary amenities.
• Document incidents and coordinate with management to resolve patron issues.
• Maintain accurate patron information and ensure growth of the database.

Skills

Hospitality

Collaboration

Detail Oriented

Customer Service

Communication

Education

High School (required)

Job description

Bally's Corporation in Evansville, IN seeks a customer-focused associate to promote the rewards program, assist premium patrons, and educate players on Benefits. The role supports senior hosts and managers in delivering hospitality within a fast-paced casino environment.

You will process patron information, handle incidents, and maintain CTR guideline accuracy while working varied hours, including holidays and weekends.