Premium Guest Services Advisor

Hopesglobalgetaways; Front Royal (VA); Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Fully remote

Flexible scheduling

Training provided

Team support

Educational resources

Travel discounts

Job summary

Hope’s Global Getaways is seeking polished, service-minded individuals to join our remote team as Premium Guest Services Advisors. You will support clients seeking well-planned vacation experiences by reviewing options, coordinating arrangements, and staying informed throughout the planning process.

This role emphasizes attentive service, researching quality experiences, and professional communication. Training is provided, with ongoing educational resources and potential growth opportunities in

Qualifications

• Strong written and verbal communication skills.
• Professional, courteous, and guest-focused approach.
• Excellent organization and attention to detail.
• Ability to provide attentive and personalized support.
• Comfortable researching and evaluating multiple vacation options.
• Ability to manage several client requests, follow-ups, and deadlines.
• Willingness to learn supplier systems and digital tools.
• Self-motivated and able to work independently.
• Must be 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region.

Responsibilities

• Learn about each client's preferred destinations, travel dates, budget, interests, priorities, and special requests.
• Research premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
• Help coordinate selected arrangements and keep confirmations, reservation information, schedules, and itinerary details accurate and organized.
• Maintain proactive communication by sharing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.
• Review important details for accuracy, track deadlines, maintain current client records, and continue developing destination and supplier knowledge.

Skills

Communication skills

Organization

Attention to detail

Customer service

Research ability

Time management

Independent work

Adaptability

Tools

Supplier systems

Digital tools

Online platforms

Job description

Overview

We are looking for polished, service-minded individuals to join our remote team as Premium Guest Services Advisor. In this role, you will support clients seeking well-planned vacation experiences by helping them review options, coordinate requested arrangements, and stay informed throughout the planning process.

This opportunity is a strong fit for individuals who enjoy delivering attentive service, managing details, researching quality experiences, and maintaining professional communication. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Do

• Learn about each client's preferred destinations, travel dates, budget, interests, priorities, and special requests.
• Research premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
• Help coordinate selected arrangements and keep confirmations, reservation information, schedules, and itinerary details accurate and organized.
• Maintain proactive communication by sharing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.
• Review important details for accuracy, track deadlines, maintain current client records, and continue developing destination and supplier knowledge.

What This Opportunity Offers

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Ongoing team support and access to educational resources
• Destination and supplier learning opportunities
• Opportunities to develop premium guest service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, courteous, and guest-focused approach
• Excellent organization and attention to detail
• Ability to provide attentive and personalized support
• Comfortable researching and evaluating multiple vacation options
• Ability to manage several client requests, follow-ups, and deadlines
• Willingness to learn supplier systems, digital tools, and online platforms
• Dependable follow-through and effective time-management skills
• Adaptable and solution-focused when plans or client needs change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region