Client Experience Concierge

Hopesglobalgetaways; Hackensack (NJ); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and resources

Travel discounts

Team guidance

Professional development

Performance incentives

Collaboration in virtual team

Job summary

Hope’s Global Getaways is seeking a Client Experience Concierge to remotely assist clients in planning personalized vacations. You will research options, coordinate services, and maintain organized itineraries and records, delivering timely updates and thoughtful follow-ups.

Ideal candidates communicate clearly, stay meticulous, and enjoy helping clients with diverse requests. Training and ongoing resources are provided, with opportunities for part-time or full-time schedules in a fully remote

Qualifications

• Strong written and verbal communication skills.
• Professional, personable, and client-focused approach.
• Excellent organization and attention to detail.
• Ability to provide responsive and personalized support.
• Comfortable researching and evaluating multiple options.
• Ability to manage several client requests, follow-ups, and deadlines.
• Willingness to learn digital tools and supplier platforms.
• Self-motivated and comfortable working independently.

Responsibilities

• Build rapport with clients and learn about destinations, travel dates, budget, interests, priorities, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, and other experiences using approved resources.
• Coordinate selected arrangements while maintaining organized confirmations, reservation details, schedules, and itinerary information.
• Provide personalized support through timely updates, follow-ups, answers to routine questions, and assistance with standard changes or requests.
• Monitor deadlines, review information for accuracy, maintain client records, and expand knowledge of destinations and suppliers.

Skills

Strong written and verbal comms

Professional and client-focused

Excellent organization

Attention to detail

Researching options

Managing multiple requests

Time management

Independent working

Basic computer proficiency

Job description

Position Overview

We are seeking polished, organized individuals to join our remote team as Client Experience Concierge. In this role, you will help clients create a smooth and personalized vacation-planning experience by researching options, coordinating requested services, and keeping important details organized from beginning to end.

This opportunity is well suited for individuals who enjoy working closely with people, providing attentive service, and managing multiple details with care. Previous travel-industry experience is not required. Training and continued educational resources are provided.

What You'll Do

• Build rapport with clients and learn about their preferred destinations, travel dates, budget, interests, priorities, and special requests.
• Research and compare resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences using approved resources.
• Help coordinate selected arrangements while maintaining organized confirmations, reservation details, schedules, and itinerary information.
• Provide personalized support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.
• Monitor important deadlines, review information for accuracy, maintain current client records, and continue expanding your destination and supplier knowledge.

What This Opportunity Offers

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen client service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, personable, and client-focused approach
• Excellent organization and attention to detail
• Ability to provide responsive and personalized support
• Comfortable researching and evaluating multiple options
• Ability to manage several client requests, follow-ups, and deadlines
• Willingness to learn digital tools, supplier platforms, and new processes
• Dependable follow-through and strong time-management skills
• Adaptable and resourceful when client needs or plans change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region