Elite Client Support Consultant

Hope’s Global Getaways; Kernersville (NC); A distancia; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote opportunity

Flexible scheduling

Beginner-friendly onboarding

Educational resources

Travel discounts

Professional development

Team support

Descripción de la vacante

Hope’s Global Getaways is seeking polished, client-focused Elite Client Support Consultants to join our fully remote team. You will help clients explore vacation options, plan trips, and coordinate details with care and professionalism.

No previous travel-industry experience is required; we provide beginner-friendly training, ongoing guidance, and access to supplier resources to help you excel in a flexible, supportive environment with growth opportunities.

Formación

• Excellent written and verbal communication.
• Professional, personable, service-driven approach.
• Strong organization and attention to detail.
• Ability to provide responsive, individualized client support.
• Comfortable researching and comparing multiple vacation options.
• Ability to manage several client requests and deadlines.
• Willingness to learn supplier platforms and digital tools.
• Reliable follow-through and time management.
• Self-motivated and able to work independently.
• Must reside in a qualifying region and be 18+.

Responsabilidades

• Build client relationships by learning destinations, dates, budget, interests, and requests.
• Research and compare premium resorts, hotels, cruises, transportation, tours, and activities.
• Coordinate services and maintain confirmations, itineraries, and schedules.
• Provide high-level client support with timely updates and follow-ups.
• Monitor deadlines and maintain detailed client records.

Conocimientos

Communication skills

Customer service

Organization

Time management

Research skills

Independence

Computer basics

Age 18+

Remote work

Descripción del empleo

About the Role

We are seeking polished, client-focused individuals to join our remote team as Elite Client Support Consultant. In this role, you will provide personalized assistance to clients as they explore vacation options, make planning decisions, and prepare for upcoming travel.

You will help create a smooth experience by researching suitable choices, coordinating selected services, and keeping important information organized and up to date. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Build strong client relationships by learning about preferred destinations, travel dates, budget, interests, expectations, and special requests.
• Research and compare premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options using approved resources.
• Assist with coordinating selected services and maintain accurate confirmations, reservation information, schedules, and itinerary details.
• Provide high-level client support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.
• Monitor deadlines, review arrangements for accuracy, maintain detailed client records, and continue expanding knowledge of destinations and supplier offerings.

What We Provide

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen client relations, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Excellent written and verbal communication skills
• Professional, personable, and service-driven approach
• Strong organization and attention to detail
• Ability to provide responsive and individualized client support
• Comfortable researching and comparing multiple vacation options
• Ability to manage several client requests, priorities, and deadlines
• Willingness to learn supplier platforms, digital tools, and new processes
• Reliable follow-through and effective time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region