VIP Client Services Coordinator

Hopesglobalgetaways; Perth Amboy (NJ); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Job summary

Hope’s Global Getaways is seeking a polished VIP Client Services Coordinator to support clients remotely with personalized vacation arrangements.

You will research options, coordinate services, and maintain accurate itineraries, confirmations, and schedules while delivering proactive, responsive support in a fast-paced, client-focused environment.

No travel industry experience is required; comprehensive training and ongoing education resources are provided to help you grow in this role.

Qualifications

• No travel-industry experience required; training provided.
• Strong written and verbal communication skills are essential.
• Ability to manage multiple client requests and deadlines while staying organized.

Responsibilities

• Learn about each client's destinations, dates, interests, budget, expectations and requests.
• Research premium resorts, hotels, cruises, transport, tours, and experiences via approved suppliers.
• Coordinate selected arrangements and keep reservation details, confirmations, schedules and itineraries accurate.

Skills

Written communication

Organized & detail-oriented

Client-focused service

Research option evaluation

Time management

Independent work

Tools

CRM software

Reservations systems

Job description

Position Summary

We are seeking polished, highly organized individuals to join our remote team as VIP Client Services Coordinator. In this role, you will support clients who value personalized attention, responsive communication, and carefully managed vacation arrangements.

You will help guide clients through the planning process by researching suitable options, coordinating requested services, and keeping important information organized and up to date. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Be Responsible For

• Learn about each client's preferred destinations, travel dates, interests, budget, expectations, and special requests.
• Research premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation experiences through approved supplier resources.
• Coordinate selected arrangements and maintain accurate reservation details, confirmations, schedules, and itinerary information.
• Provide proactive client support by sharing timely updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.
• Monitor important deadlines, review arrangements for accuracy, keep client records current, and continue expanding your destination and supplier knowledge.

What This Opportunity Includes

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen client service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, polished, and client-focused approach
• Excellent organization and attention to detail
• Ability to provide personalized and responsive support
• Comfortable researching and evaluating multiple options
• Able to manage several client requests, deadlines, and follow-up items
• Willingness to learn supplier systems, online platforms, and new processes
• Dependable follow-through and effective time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the U.S., U.K., Spain, Australia, Mexico, or another qualifying regions