Premium Client Care Specialist

Hope’s Global Getaways; Monroe (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Travel discounts

Job summary

Hope’s Global Getaways is seeking a Premium Client Care Specialist to join our remote team. You will assist clients in exploring vacation options, making planning decisions, and preparing for travel with personalized support and timely updates.

You will research and coordinate premium experiences, maintain organized records, and help ensure a smooth planning process. We provide beginner-friendly onboarding and ongoing training, with unlimited opportunities to learn about destinations and

Qualifications

• Strong written and verbal communication skills.
• Professional, courteous, and relationship-focused approach.
• Excellent organization and close attention to detail.
• Ability to provide thoughtful and personalized client support.
• Comfortable researching and evaluating multiple vacation options.
• Able to manage several client requests, follow-ups, and deadlines.
• Willingness to learn digital platforms, supplier systems, and new processes.
• Strong follow-through and effective time-management skills.
• Adaptable and solution-focused when client needs or arrangements change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and dependable internet access.
• Must be at least 18 years of age.

Responsibilities

• Build rapport with clients and gather details about destinations, dates, interests, budget, priorities, and special requests.
• Research and evaluate resorts, hotels, cruises, transportation, tours, excursions, activities, and other premium vacation experiences.
• Help coordinate selected services and keep confirmations, schedules, reservation details, and itinerary information accurate.
• Deliver responsive client care by sharing updates, answering routine questions, following up on pending items, and assisting with standard adjustments or requests.
• Monitor important deadlines, review booking information for accuracy, maintain current client records, and expand knowledge of destinations and supplier offerings.

Skills

Strong communication

Professional courteous approach

Attention to detail

Personalized client support

Research vacation options

Manage multiple requests

Learn digital platforms

Time management

Independent work

Job description

Position Overview

We are seeking professional, client-focused individuals to join our remote team as Premium Client Care Specialist. In this role, you will provide personalized support to clients as they explore vacation options, make planning decisions, and prepare for upcoming travel.

You will help create a smooth and well-organized experience by researching quality options, coordinating requested services, and maintaining clear communication throughout the planning process. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Do

• Build rapport with clients and gather details about their preferred destinations, dates, interests, budget, priorities, and special requests.
• Research and evaluate resorts, hotels, cruises, transportation, tours, excursions, activities, and other premium vacation experiences through approved resources.
• Help coordinate selected services and keep confirmations, schedules, reservation details, and itinerary information accurate and organized.
• Deliver responsive client care by sharing updates, answering routine questions, following up on pending items, and assisting with standard adjustments or requests.
• Monitor important deadlines, review booking information for accuracy, maintain current client records, and continue expanding your knowledge of destinations and supplier offerings.

What This Opportunity Offers

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Continued team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen client service, communication, research, and organizational skills
• Professional development and potential growth opportunitiesPerformance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional, courteous, and relationship-focused approach
• Excellent organization and close attention to detail
• Ability to provide thoughtful and personalized client support
• Comfortable researching and evaluating multiple vacation options
• Able to manage several client requests, follow-ups, and deadlines
• Willingness to learn digital platforms, supplier systems, and new processes
• Strong follow-through and effective time-management skills
• Adaptable and solution-focused when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and dependable internet access
• Must be at least 18 years of age
• Must reside in the US, UK, Spain, Australia, Mexico, or another qualifying regions