Luxury Client Experience Specialist

Hope’s Global Getaways; Radford (VA); Remote; USD 40,000 - 64,000; Part time

Benefits offered by this job

Fully remote opportunity

Flexible scheduling (part-time & full-

Onboarding and beginner-friendly培训

Job summary

Hope’s Global Getaways is seeking a polished Luxury Client Experience Specialist to help clients plan elevated vacations from a remote setting. You will research premium options, coordinate personalized services, and ensure important details are handled with care throughout the process.

This role suits individuals who enjoy delivering exceptional service, building client relationships, researching quality experiences, and managing multiple details with professionalism.

Qualifications

• Excellent written and verbal communication skills.
• Polished, client-focused approach.
• Strong organization and attention to detail.
• Ability to provide personalized and responsive service.
• Comfortable researching and comparing premium vacation options.
• Ability to manage multiple client requests, priorities, and deadlines.
• Willingness to learn supplier platforms and digital systems.
• Dependable follow-through and effective time-management skills.
• Adaptable and resourceful when client needs or arrangements change.
• Self-motivated and comfortable working independently.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions.

Responsibilities

• Consult with clients to understand destinations, travel dates, budget, style preferences, priorities, and special requests.
• Research upscale resorts, luxury hotels, cruises, transportation, tours, excursions, activities, and other premium options using approved resources.
• Assist with coordinating selected arrangements and maintain organized confirmations, reservation details, schedules, and itinerary information.
• Provide attentive client support by sharing updates, answering routine questions, following up on outstanding items, and assisting with changes or requests.
• Review arrangements for accuracy, monitor deadlines, maintain detailed client records, and continue expanding destination and supplier knowledge.

Skills

Communication skills

Client focus

Organization

Personalized service

Luxury research

Multitasking

Self-motivated

Independent work

Computer skills

Age 18+

Job description

About the Opportunity

We are seeking polished, detail-oriented individuals to join our remote team as Luxury Client Experience Specialist. In this role, you will help clients plan elevated vacation experiences by researching premium options, coordinating personalized services, and ensuring important details are handled with care throughout the process.

This opportunity is ideal for individuals who enjoy delivering exceptional service, building client relationships, researching quality experiences, and managing multiple details with professionalism. Previous travel-industry experience is not required. Training and continued educational resources are provided.

Key Responsibilities

• Consult with clients to understand their preferred destinations, travel dates, budget, style preferences, priorities, and special requests.
• Research upscale resorts, luxury hotels, cruises, transportation, tours, excursions, activities, and other premium vacation options using approved resources.
• Assist with coordinating selected arrangements and maintain organized confirmations, reservation details, schedules, and itinerary information.
• Provide attentive client support by sharing updates, answering routine questions, following up on outstanding items, and assisting with standard changes or special requests.
• Review arrangements for accuracy, monitor important deadlines, maintain detailed client records, and continue expanding destination and supplier knowledge.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and beginner-friendly training
• No previous professional travel experience required
• Ongoing team guidance and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to strengthen luxury client service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Collaborative virtual team environment

Qualifications

• Excellent written and verbal communication skills
• Professional, polished, and client-focused approach
• Strong organization and attention to detail
• Ability to provide personalized and responsive service
• Comfortable researching and comparing premium vacation options
• Ability to manage multiple client requests, priorities, and deadlines
• Willingness to learn supplier platforms, digital systems, and new processes
• Dependable follow-through and effective time-management skills
• Adaptable and resourceful when client needs or arrangements change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or other qualifying regions