High-Touch Client Advisor

Hope’s Global Getaways; Ankeny (IA); Vor Ort; USD 40.000 - 70.000; Vollzeit

Benefits dieser Stelle

Fully remote opportunity

Structured onboarding and beginner‑to‑

No prior travel experience required

Educational resources and training

Travel discounts and industry benefits

Supportive virtual team environment

Zusammenfassung

Hopesglobalgetaways is seeking polished, relationship-focused individuals to join our remote team as a High-Touch Client Advisor. You will provide attentive support to clients from initial conversation through final trip preparation.

You'll help clients explore options, coordinate services, and keep details on track during the planning process. Training and educational resources are provided to support your success in a fully remote, flexible scheduling environment.

Qualifikationen

• Excellent written and verbal communication essential.
• Professional, personable, service-oriented approach.
• Strong organization and attention to detail.
• Able to provide responsive and individualized client support.
• Comfortable researching and comparing multiple options.
• Capable of managing several priorities, follow-ups, and deadlines.
• Willingness to learn digital platforms and supplier systems.
• Dependable follow-through and time management.
• Adaptable and solution-focused when client needs change.
• Self-motivated and able to work independently.
• Must be 18+ and reside in eligible regions.

Aufgaben

• Build rapport with clients and learn about destinations, dates, interests, budget, priorities, and special requests.
• Research and compare premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options using approved resources.
• Assist with coordinating selected arrangements while keeping reservation information, confirmations, schedules, and itinerary details accurate and organized.
• Provide proactive client support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.
• Monitor important deadlines, maintain detailed client records, verify arrangements for accuracy, and continue expanding your supplier and destination knowledge.

Kenntnisse

Communication skills

Professional customer service

Organization

Attention to detail

Client support

Researching options

Prioritization

Digital platforms learning

Time management

Independent work

Basic computer skills

18+ age

Residency in eligible regions

Jobbeschreibung

Position Overview

We are seeking polished, relationship-focused individuals to join our remote team as High-Touch Client Advisor. In this role, you will provide attentive support to clients who value personalized communication, organized planning, and a smooth experience from the first conversation through final trip preparation.

You will help clients explore suitable options, coordinate selected services, and keep important details on track throughout the planning process. Previous travel-industry experience is not required. Training and continued educational resources are provided.

What You'll Do

• Build rapport with clients and learn about their preferred destinations, travel dates, interests, budget, priorities, and special requests.


• Research and compare premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation options using approved resources.


• Assist with coordinating selected arrangements while keeping reservation information, confirmations, schedules, and itinerary details accurate and organized.


• Provide proactive client support through timely updates, thoughtful follow-up, answers to routine questions, and assistance with standard changes or requests.


• Monitor important deadlines, maintain detailed client records, verify arrangements for accuracy, and continue expanding your supplier and destination knowledge.

What We Provide

• Fully remote opportunity with flexible part-time and full-time scheduling


• Structured onboarding and beginner-friendly training


• No previous professional travel experience required


• Ongoing team guidance and access to educational resources


• Destination and supplier learning opportunities


• Opportunities to strengthen relationship-building, communication, research, and coordination skills


• Professional development and potential growth opportunities


• Performance-based incentives and recognition opportunities


• Qualifying travel discounts and industry-related benefits


• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills


• Professional, personable, and service-oriented approach


• Excellent organization and attention to detail


• Ability to provide responsive and individualized client support


• Comfortable researching and comparing multiple options


• Able to manage several priorities, follow-ups, and deadlines


• Willingness to learn digital platforms, supplier systems, and new processes


• Dependable follow-through and strong time-management skills


• Adaptable and solution-focused when client needs or arrangements change


• Self-motivated and comfortable working independently


• Basic computer proficiency and reliable internet access


• Must be at least 18 years of age


• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region