Premium Guest Experience & Sales Associate

EWC Growth LLC.; Orlando (FL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Skincare Retail Products

401(k) Plan

Sick Leave

Company-Paid Life and Disability

Flexible Spending Accounts (FSA)

Pre-Tax Commuter & Transportation

Ongoing training & career pathing

Job summary

EWC Growth LLC is seeking a Guest Service Associate (GSA) in Orlando to create exceptional guest experiences while meeting sales goals. You will educate guests on products, upsell services, and support management with daily administrative tasks.

The role requires strong communication, reliability, and the ability to work flexible days and hours including weekends/evenings. Training is provided, with opportunities for career growth and employee benefits.

Qualifications

• High school diploma or GED is required.
• 2+ years of customer service or sales experience preferred in retail.
• Excellent written and verbal communication skills.

Responsibilities

• Develop understanding of EWC services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on Wax Passes benefits and savings.
• Arrive on time and wear the required name tag.
• Create a memorable guest experience using scripts and EWC terminology.
• Confirm services and recommend add-ons to guests.
• Process check-ins/outs, payments, refunds, and reservations.
• Inform guests how to use the app for rescheduling and pre-booking benefits.
• Organize reservation book based on guest requests and staff availability.
• Perform opening and closing procedures; maintain a clean lobby and restrooms.

Skills

Customer service

Sales experience

Interpersonal skills

Written & verbal communication

Time management

Education

High school diploma or GED

Job description

EWC Growth LLC is seeking a Guest Service Associate (GSA) in Orlando to create exceptional guest experiences while meeting sales goals. You will educate guests on products, upsell services, and support management with daily administrative tasks.

The role requires strong communication, reliability, and the ability to work flexible days and hours including weekends/evenings. Training is provided, with opportunities for career growth and employee benefits.