Guest Experience & Sales Associate

EWC Growth LLC.; Chicago (IL); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Our Exclusive Skincare Retail

401(k) Plan (for eligible employees)

Sick Leave

Company-Paid Life and DisabilityInsur

Flexible Spending Accounts (FSA) and D

Pre-Tax Commuter & Transportation

Ongoing training and career pathing

Job summary

EWC Growth LLC is seeking a Guest Service Associate to create an exceptional guest experience while achieving sales goals. You will educate guests on products, complete transactions, and support management with daily admin tasks in a fast-paced retail waxing environment.

The role requires a high school diploma or GED and 2+ years in customer service, with strong communication and organizational skills. Competitive hourly pay plus commissions and benefits are offered, with flexible hours

Qualifications

• High school diploma or GED is required.
• 2+ years customer service or sales experience, preferably in retail.
• Exceptional interpersonal and communication skills.
• Strong time management and organizational abilities.
• Flexibility to work external or internal events may be required.
• Ability to work flexible days and hours, including weekends/evenings.

Responsibilities

• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Provide exceptional guest experience using EWC terminology and scripts.
• Confirm services and offer related add-ons.
• Process check-ins/outs, payments, refunds and reservations.
• Explain pre-booking benefits and app rescheduling.
• Organize reservations based on guest requests and staff availability.
• Perform opening and closing procedures for the center.
• Maintain a clean, safe and visually appealing lobby and restrooms.

Skills

Exceptional interpersonal skills

Excellent written and verbal comunicat

Time management

Organizational skills

Flexibility for events

Education

High school diploma or GED

Job description

EWC Growth LLC is seeking a Guest Service Associate to create an exceptional guest experience while achieving sales goals. You will educate guests on products, complete transactions, and support management with daily admin tasks in a fast-paced retail waxing environment.

The role requires a high school diploma or GED and 2+ years in customer service, with strong communication and organizational skills. Competitive hourly pay plus commissions and benefits are offered, with flexible hours