Senior Concierge & Guest Experience Lead

RR Donnelley; Washington (District of Columbia); On-site; USD 26,353 - 36,423; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Job summary

RR Donnelley in Washington, DC is seeking an experienced Concierge/Host to provide exceptional service to guests and manage their journey throughout the organization. Responsibilities include welcoming guests, managing room bookings, and coordinating transport.

The ideal candidate will have 5-7 years of relevant experience, excellent communication skills, and the ability to multitask in a busy environment. A focus on customer service and integrity is essential for this role.

Qualifications

• 5-7 years of experience in a Concierge/Host role for a blue-chip company.
• Excellent command of the English language, both verbal and written.
• Ability to multitask, prioritize workload, and provide administrative support.

Responsibilities

• Welcome guests as the main point of contact for visitors.
• Ensure a seamless guest journey and manage meeting room bookings.
• Respond to reception inbox and handle transport bookings for clients.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Customer focus

Job description

RR Donnelley in Washington, DC is seeking an experienced Concierge/Host to provide exceptional service to guests and manage their journey throughout the organization. Responsibilities include welcoming guests, managing room bookings, and coordinating transport.

The ideal candidate will have 5-7 years of relevant experience, excellent communication skills, and the ability to multitask in a busy environment. A focus on customer service and integrity is essential for this role.