Guest Experience Concierge

RRD Company; Washington (District of Columbia); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Job summary

RRD Company in Washington, DC is seeking an experienced Concierge/Host to welcome guests, manage reception, organize meeting room bookings and coordinate with other departments to deliver a five-star guest experience. Schedule: Monday–Friday, 9:00am–6:00pm.

Ideal candidates have 5–7 years in luxury hospitality or corporate concierge, excellent English, professional presentation, and strong organizational and multitasking abilities.

Qualifications

• 5-7 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
• Have great interpersonal skills and an outgoing personality.
• Must possess a professional presentation and presence
• Have an excellent command of the English language, both in verbal and written communication.
• Be highly organized and have an eye for detail.
• Be able to work well under pressure and have the ability to act pro‑actively and intuitively.
• Ability to prioritize, work under pressure, plan ahead and anticipate problems
• Excellent communication skills both written and verbally
• To act with integrity at all times and embrace the company philosophy.
• Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business
• Administrative skills: ability to multitask, prioritize workload and provide administrative support.
• Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.

Responsibilities

• Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization.
• Ensuring a seamless and personal guest journey.
• Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival.
• Understand customer’s needs and provide them with 5 Star professional service.
• Attending to guest's wishes and requirements.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from guests.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Handling external and internal calls in a professional manner.
• Assisting hospitality department setting up rooms with beverages and food.
• Manage any external catering requirements from third party vendors.
• Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted.
• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner.
• Booking of transport for employees and clients.
• Managing Visiting Attorney office, room bookings and visitor pass management.
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests.
• Occasional requirement to support client functions that run into the evening.
• Always acting according to the client’s standards.
• Assist in the daily production of clients visiting attorney email.

Skills

Interpersonal skills

Professional presentation

English fluency

Organizational skills

Multitasking

Work under pressure

Relationship management

Administrative support

Customer focus

Tools

EMS

OfficeSpace

MS Outlook

Job description

RRD Company in Washington, DC is seeking an experienced Concierge/Host to welcome guests, manage reception, organize meeting room bookings and coordinate with other departments to deliver a five-star guest experience. Schedule: Monday–Friday, 9:00am–6:00pm.

Ideal candidates have 5–7 years in luxury hospitality or corporate concierge, excellent English, professional presentation, and strong organizational and multitasking abilities.