Premium Flight Experience Host

SilkRoad; Atlanta (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Hallmark Aviation Services is hiring friendly, professional customer service agents to deliver exceptional service for a prestigious international airline. The Premium Host greets, escorts, and assists First Class and lounge guests, coordinating with airport departments and staff to ensure a seamless travel experience.

The role involves handling pre-flight preparations, briefing agents, and maintaining the airline’s standards of service throughout the customer journey, including during

Responsibilities

• Premium host provides exceptional customer service with emphasis on personalized premium service to First Class, Lounge Guests, Platinum, Frequent Flyer Members and major corporate accounts.
• Pre-flight preparations for all First, Chairmans, and Platinum customers including liaising with key airport and Airline departments.
• Reviewing emails to ensure requests are actioned and/or cleared; creating a shift report after requests are reviewed.
• Monitor flights for next day to prepare notes for handover of host.
• Communicating with lounge on customers arrival details.
• Brief Customer Service Agents on any specific requirements.
• Populate customer details into flight and note plans for customer arrival.

Job description

Hallmark Aviation Services is hiring friendly, professional customer service agents to deliver exceptional service for a prestigious international airline. The Premium Host greets, escorts, and assists First Class and lounge guests, coordinating with airport departments and staff to ensure a seamless travel experience.

The role involves handling pre-flight preparations, briefing agents, and maintaining the airline’s standards of service throughout the customer journey, including during