Airport Customer Service Agent: Growth & Stability

Primeflight-Aviation-5; Santa Rosa (CA); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Customer Service Agent to welcome passengers at the airport, assist with inquiries, and support check-in and boarding processes.

You will ensure compliance with airline policies and safety procedures while delivering exceptional service. The role requires at least one year of customer service experience, strong English communication, and the ability to handle high-paced environments.

Qualifications

• One year of customer service experience.
• Communicate effectively in English (reading, writing, speaking).
• Must be legally authorized to work in the country of employment.

Responsibilities

• Greet and assist passengers at the airport with check-in, boarding, and general inquiries.
• Provide accurate information on flight schedules, gate assignments, and airport services.
• Handle passenger check-in and baggage processing efficiently and courteously.
• Assist passengers with self-service kiosks and online check-in procedures.
• Effectively resolve customer issues and complaints in a professional and timely manner.
• Make announcements and keep passengers informed about flight changes and boarding times.
• Ensure compliance with all airline and airport regulations and procedures.
• Handle the boarding process, including verifying travel documents and issuing boarding passes.
• Coordinate with ground staff and crew to ensure a smooth passenger experience.
• Process ticket sales, upgrades, and re-bookings as needed.
• Maintain knowledge of frequent flyer programs and other loyalty services.

Skills

Customer service

English proficiency

Background check

Drug screen

Shift flexibility

Job description

PrimeFlight Aviation Services, Inc. is seeking a Customer Service Agent to welcome passengers at the airport, assist with inquiries, and support check-in and boarding processes.

You will ensure compliance with airline policies and safety procedures while delivering exceptional service. The role requires at least one year of customer service experience, strong English communication, and the ability to handle high-paced environments.