Premium Experience Manager - Hospitality Leader

Levy Restaurants; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy is seeking a Premium Manager to lead guest experiences with a focus on safety, quality, and financial performance. The ideal candidate will be an experienced food and beverage leader and a strong coach who drives operational excellence.

This role requires managing premium concessions, ensuring proper displays, staffing, and adherence to Levy standards, while building solid client relationships and delivering outstanding service.

Qualifications

• 3+ years of leadership experience in hospitality or retail.
• Bachelor’s Degree in Hospitality Management is preferred.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Responsibilities

• Understands all menus, product offerings, packaging and pricing.
• Ensures premium areas have proper displays and merchandise.
• Executes all security, safety and sanitation standards.
• Provides operational planning to meet staffing and product needs.
• Follows preventive maintenance schedule set by Director of Premium.
• Holds team accountable to steps of service to deliver great guest service.
• Ensures show quality standards are maintained at all times.
• Builds and maintains relationships with clients, guests, subcontractors and Levy team.
• Regularly obtains feedback from clients and guests to improve operations.
• Responds to departmental guest service issues.
• Executes menus, promotions and programs as outlined by Director of Operations/Department Head.
• Achieves daily sales and assigned cost goals.
• Achieves assigned budget goals.

Skills

Leadership experience

Interpersonal skills

Stakeholder management

Computer literacy

Financial concepts understanding

Education

Bachelor’s Degree in Hospitality Management (preferred)

Job description

Levy is seeking a Premium Manager to lead guest experiences with a focus on safety, quality, and financial performance. The ideal candidate will be an experienced food and beverage leader and a strong coach who drives operational excellence.

This role requires managing premium concessions, ensuring proper displays, staffing, and adherence to Levy standards, while building solid client relationships and delivering outstanding service.