Premium Concierge Lead — Elevate Member Experience & Lead Team

Oak View Group; Austin (TX); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group’s Moody Center in Austin seeks a Premium Concierge Lead to supervise two premium entrances and elevate the member experience on event days. You will build relationships, anticipate needs, and coordinate access to exclusive benefits with a professional, service-driven team.

The role requires 1–2 years in hospitality, strong communication and leadership, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 1–2 years in a hospitality customer service role.
• High school diploma or GED preferred.
• Excellent communication and leadership skills.
• Able to work evenings, nights, weekends and holidays.
• Strong organizational and problem-solving abilities.

Responsibilities

• Establish and maintain strong relationships with members, recognizing them as they are on-site and understanding their preferences, needs, and expectations.
• Actively engage with members to solicit feedback and ensure their satisfaction with premium services and amenities.
• Anticipate and fulfill member needs on event day before they are expressed, creating a seamless and elevated experience.
• Oversee event-day premium concierge operations, ensuring that requests are managed efficiently and professionally while providing a high-level premium experience.
• Ensure that Premium Concierge team members are consistently exceeding service standards and handling member inquiries effectively.
• Address and resolve any issues or complaints from members on event day promptly and professionally.
• Facilitate personalized requests, including but not limited to, additional access and special accommodations.
• Work closely with Moody Center Premium team to ensure the premium area meets the needs and expectations of its members.
• Monitor member usage of club amenities and provide tailored recommendations to enhance their experience.
• Maintain accurate records of member requests, preferences, and service interactions.
• Prepare reports on Premium Concierge activity, member feedback, and operational improvements for management.
• Ready to assume different responsibilities as needed and requested as an essential part of the job.

Skills

Communication

Leadership

Organizational skills

Discretion

Education

High school diploma

Job description

Oak View Group’s Moody Center in Austin seeks a Premium Concierge Lead to supervise two premium entrances and elevate the member experience on event days. You will build relationships, anticipate needs, and coordinate access to exclusive benefits with a professional, service-driven team.

The role requires 1–2 years in hospitality, strong communication and leadership, and flexibility to work evenings, weekends, and holidays.