Premium Guest Concierge - Hospitality at Live Events

Oak View Group; Austin (TX); Presencial; USD 21.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

401(k) Savings Plan

401(k) matching

Descripción de la vacante

Oak View Group's Moody Center in Austin offers a Guest Services Premium Concierge role focused on delivering world-class hospitality to premium guests at UT games, concerts, family shows, and private events. Ideal candidates have hospitality experience, strong customer service skills, and a flexible schedule.

Shifts include nights, weekends, and holidays, with an hourly rate of $18. This part-time position also supports the Premium Services team and involves teamwork in a vibrant arena

Formación

• 2+ years of hospitality/sports/entertainment experience.
• Experience in a high-profile customer service-based industry is preferred.
• Average of eight events worked per month.
• Ability to follow instructions in a fast-paced environment.
• Strong verbal and written communication skills.
• Comfortable handling conflicts with urgency and professionalism.
• Proactive self-starter and able to work collaboratively.
• Ability to work flexible hours including nights, weekends, and holidays.
• Comfortable working in an environment with loud noise levels.

Responsabilidades

• Provide consistent, world-class hospitality throughout all premium spaces.
• Conduct pre-event walk-throughs of premium spaces to ensure expectations are met for premium members.
• Proactively welcome and assist guests.
• Identify opportunities to create memorable experiences and lasting relationships with members.
• Understand, retain, and communicate safety and security measures.
• Display a professional demeanor and effective communication.
• Resolve guests’ complaints and concerns per arena policies and procedures.
• Support lines and provide guidance for premium locations and other arena areas.
• Perform thorough ticket checks, scans, and access for premium spaces.
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services.
• Assist guests with accommodations, including wheelchair escort services.
• Collaborate with Premium Services to meet expectations for guest satisfaction.
• Report suspicious activity to supervisors/management.
• Complete related paperwork as necessary.
• Frequent bending, lifting, walking, and standing for extended periods.
• Other duties as assigned.

Conocimientos

Hospitality experience

Customer service

Eight events per month

Flexible schedule

Descripción del empleo

Oak View Group's Moody Center in Austin offers a Guest Services Premium Concierge role focused on delivering world-class hospitality to premium guests at UT games, concerts, family shows, and private events. Ideal candidates have hospitality experience, strong customer service skills, and a flexible schedule.

Shifts include nights, weekends, and holidays, with an hourly rate of $18. This part-time position also supports the Premium Services team and involves teamwork in a vibrant arena