Concierge: Elevate Guest Experiences & Local Secrets

Proper Hospitality; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Proper Hospitality seeks a proactive Concierge to oversee guest-facing interactions and tailor experiences for each guest in Austin. You will anticipate dining, entertainment, transportation, and local experiences aligned with guest preferences, ensuring a seamless stay from arrival to departure.

Join a team dedicated to warm, personalized service, managing requests, coordinating reservations, and maintaining confidentiality while contributing to Exceptional guest satisfaction in a luxury

Qualifications

• Strong customer service and guest-relations focus.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple requests with discretion and care.
• Knowledge of hospitality software like Infor HMS and Opera is a plus.

Responsibilities

• Oversee all guest-facing concierge interactions with efficiency and courtesy.
• Anticipate guest needs and offer tailored recommendations.
• Coordinate special requests and VIP arrangements with departments.
• Respond promptly to inquiries and maintain service standards.

Skills

Customer service

Verbal & written communication

Interpersonal skills

Organizational skills

Creative problem-solving

Hotel software knowledge

Detail-oriented

Education

High School Diploma or equivalent

Hospitality management degree preferred

Tools

Infor HMS

Opera

Job description

Proper Hospitality seeks a proactive Concierge to oversee guest-facing interactions and tailor experiences for each guest in Austin. You will anticipate dining, entertainment, transportation, and local experiences aligned with guest preferences, ensuring a seamless stay from arrival to departure.

Join a team dedicated to warm, personalized service, managing requests, coordinating reservations, and maintaining confidentiality while contributing to Exceptional guest satisfaction in a luxury