Concierge Experience Director

Gevity; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership mentorship

Clear growth path into senior management

Core company membership

Competitive compensation

Job summary

A growing hospitality organization in Austin is seeking a Head of Concierge to lead the front-of-house team and set the tone for member experience. The role emphasizes accountability, hospitality standards, and active leadership on the floor. Candidates should have over five years of experience in high-volume service environments and a strong commitment to team development. This full-time position offers a competitive salary and a clear growth path into senior management.

Qualifications

• 5+ years of experience in hospitality leadership or multi-unit service management.
• Experience leading teams in high-volume environments.

Responsibilities

• Serve as the primary leader for the concierge and front-of-house team.
• Set and protect hospitality standards at all times.
• Lead daily floor presence and execution.
• Coach and develop team members for growth.
• Address performance issues swiftly.

Skills

Hospitality leadership

Multi-unit service management

Conflict management

Decision-making under pressure

Team coaching and development

Job description

A growing hospitality organization in Austin is seeking a Head of Concierge to lead the front-of-house team and set the tone for member experience. The role emphasizes accountability, hospitality standards, and active leadership on the floor. Candidates should have over five years of experience in high-volume service environments and a strong commitment to team development. This full-time position offers a competitive salary and a clear growth path into senior management.