Elite Concierge: Curate Unforgettable Guest Experiences

Starwood Hotels & Resorts Worldwide, Inc.; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

1 Hotels Austin is seeking a dedicated Concierge to elevate guest experiences through personalized itineraries, thoughtful recommendations, and seamless service. You will manage bookings, respond promptly to requests, and collaborate with front desk teams to ensure flawless guest journeys.

The role emphasizes proactive guest engagement, extensive local knowledge, and a polished, professional presence in a fast-paced hospitality environment.

Qualifications

• Strong multitasking and organizational skills.
• Ability to communicate clearly with guests and teammates.
• Good reading and comprehension of safety regulations and procedures.
• Excellent guest service and problem-solving abilities.
• Comfort with hotel tech and guest management systems.
• Fluent English, professional demeanor and appearance.

Responsibilities

• Provide guests access to local attractions and information.
• Record preferences in guests' profiles and anticipate needs.
• Share in-depth knowledge about directions, travel times and transport.
• Maintain up-to-date city information and recommendations.
• Coordinate theatre or event tickets and transportation arrangements.
• Assist with dining reservations, messages and deliveries.
• Communicate important details to leadership and colleagues.
• Greet guests, respond to requests, and ensure a courteous experience.
• Train new concierges and uphold brand standards.

Skills

Organized multitasking

Public speaking

Safety rules reading

Problem solving

Tech proficiency

Guest service

Team player

English proficiency

Professional appearance

Job description

1 Hotels Austin is seeking a dedicated Concierge to elevate guest experiences through personalized itineraries, thoughtful recommendations, and seamless service. You will manage bookings, respond promptly to requests, and collaborate with front desk teams to ensure flawless guest journeys.

The role emphasizes proactive guest engagement, extensive local knowledge, and a polished, professional presence in a fast-paced hospitality environment.