Premium Client Experience & Office Manager

FirstPRO 360; Atlanta (GA); In loco; USD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

FirstPRO360 in Atlanta seeks an Office Manager to oversee daily office operations, ensuring a welcoming workplace and premium client experiences. The role serves as the primary liaison between staff, leadership, and vendors, coordinating client visits and maintaining a high standard of service.

Requirements include a Bachelor's degree and 3+ years in hospitality, office administration, or a client-facing environment.

Competenze

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 3+ years of experience in Hospitality, Office Administration, or Retail, ideally in a premium or client-facing environment.
• Exceptional verbal, written, and interpersonal communication skills with a professional, service-driven demeanor.

Mansioni

• Manage daily office operations to ensure a seamless, organized, and professional environment - including supply replenishment, equipment checks, appearance standards, and general workspace upkeep.
• Cultivate a warm, welcoming, and hospitality-driven atmosphere, creating a "preferred life" experience for both clients and team members.
• Serve as the primary point of contact for all visitors, providing concierge-level support.
• Coordinate all aspects of client visits.
• Maintain a preferred network of vendor services - including transportation, catering, accommodations, and event partners to support a premium client experience.
• Plan and execute logistics for internal events, offsite meetings, team celebrations, and client appreciation gatherings with a high standard of service.
• Provide polished administrative support to senior leadership.
• Coordinate travel arrangements, including flights, accommodations, and ground transportation, while managing real-time changes and special requests.
• Prepare and process expense reports, track invoices, and support office budgeting with a high level of accuracy.
• Answer incoming phone calls in a warm, professional manner, routing calls as appropriate and maintaining service request records.
• Provide backup administrative support to cross-functional teams (e.g., tax and professional services) for tasks such as mail processing, deposits, and document preparation.

Conoscenze

Client-facing

Organizational skills

Communication skills

Formazione

Bachelor's degree

Descrizione del lavoro

FirstPRO360 in Atlanta seeks an Office Manager to oversee daily office operations, ensuring a welcoming workplace and premium client experiences. The role serves as the primary liaison between staff, leadership, and vendors, coordinating client visits and maintaining a high standard of service.

Requirements include a Bachelor's degree and 3+ years in hospitality, office administration, or a client-facing environment.