Operations & Customer Support Administrator (Multi-Market)

Empower Brands GmbH; Marietta (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

JAN-PRO of Atlanta is seeking a highly organized Administrative Assistant to support office operations across multiple markets in the Atlanta area. You will serve as the first point of contact for customers, vendors, and visitors, delivering professional, welcoming service.

The role provides critical administrative support to several departments, coordinates day-to-day operations, handles a high volume of calls, maintains records, and keeps information accurate and up to date using Microsoft

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative support, office or customer service roles.
• Excellent verbal and written communication with a professional phone presence.
• Ability to answer a high volume of calls with strong customer service.
• Strong organizational and time-management skills with multi-tasking ability.
• Proficient with Microsoft Office and web-based business systems.
• Strong data entry skills and attention to detail.

Responsibilities

• Serve as the first point of contact for customers, vendors, and visitors, creating a professional experience.
• Provide administrative support to multiple departments and coordinate day-to-day office operations across markets.
• Communicate confidently by phone, email, and in person with internal and external partners.
• Manage multiple priorities simultaneously with accuracy and organization.
• Maintain records, process documentation, and support operational workflows.
• Utilize technology and business systems to manage data and prepare documents.
• Build positive relationships through exceptional customer service and follow-through.

Skills

Customer service

Time management

Organizational skills

Multitasking

Phone etiquette

Written communication

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based business systems

CRM / ERP systems

Job description

JAN-PRO of Atlanta is seeking a highly organized Administrative Assistant to support office operations across multiple markets in the Atlanta area. You will serve as the first point of contact for customers, vendors, and visitors, delivering professional, welcoming service.

The role provides critical administrative support to several departments, coordinates day-to-day operations, handles a high volume of calls, maintains records, and keeps information accurate and up to date using Microsoft