Premium Client Experience & Events Coordinator

ASM Global; Manchester (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking a proactive Premium Client liaison for SNHU Arena in Manchester, NH. You will serve as the primary contact for Premium Clients, coordinate with the hospitality team, and ensure event credentials, parking passes, and contracts are delivered ahead of each show.

This role requires exceptional communication, attention to detail, and the ability to multi-task under tight schedules. You will assist with website updates and promotional materials while maintaining strong client

Qualifications

• Two (2) Years related experience and/or training; or an equivalent combination of education and experience. Bachelor’s degree preferred.
• Exceptional communication skills both verbal and written required.
• Strong attention to detail and organization.
• Ability to prioritize work to meet deadlines.
• Produce accurate results and effectively work under pressure and/or a stringent schedule.
• Outstanding customer service skills.
• Effectively maintain strong working relationships with clients and team members.
• Operate a personal computer using the Microsoft catalog and other standard office equipment.
• Work independently, exercising excellent judgment, initiative and ability to multi-task.
• Basic knowledge of Photoshop and Canva.
• Remain flexible and quickly adapt to situations as they occur.

Responsibilities

• Serve as a liaison between Premium Clients and Ticket Holders and the venue hospitality team.
• Act as the initial point of contact for Premium Clients’ needs, escalating to the appropriate team member as needed.
• Collaborate with the Director of Finance to oversee the proper distribution of invoices.
• Provide ticketing support to Premium Clients.
• Assist in customer service-related inquiries.
• Create and distribute Premium Seating contracts.
• Ensure Premium Clients and Ticket Holders receive all event credentials ahead of each event.
• Maintain tracking documents within premium and partnerships.
• Ensure suits are ready for premium clients on a show‑by‑show basis.
• Assist with website updates, show announcements, graphics, social media, presentation decks, marketing materials.
• Assist with creating graphics, edits, and other promotional materials.
• All other duties and responsibilities as assigned.

Skills

Exceptional communication

Attention to detail

Organization

Customer service

Relationship building

Multi-tasking

MS Office

Photoshop

Canva

Independent working

Education

Bachelor’s degree preferred

Two years related experience

Tools

Microsoft Office Suite

Photoshop

Canva

Job description

Legends Global is seeking a proactive Premium Client liaison for SNHU Arena in Manchester, NH. You will serve as the primary contact for Premium Clients, coordinate with the hospitality team, and ensure event credentials, parking passes, and contracts are delivered ahead of each show.

This role requires exceptional communication, attention to detail, and the ability to multi-task under tight schedules. You will assist with website updates and promotional materials while maintaining strong client