Premium Sales & Service Coordinator

asmglobal; Richmond (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking a proactive liaison for SNHU Arena in Manchester, NH. You will serve as the primary contact for Premium Clients, coordinating with the venue hospitality team and Finance to ensure smooth ticketing, invoicing, and contract processes for each event.

Exceptional communication and strong organizational skills are essential to manage multiple events, maintain client relations, and deliver outstanding service under tight schedules. Knowledge of Photoshop and Canva is a plus.

Qualifications

• Proven ability to communicate clearly, both orally and in writing.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet tight deadlines.

Responsibilities

• Serve as liaison between Premium Clients and Ticket Holders and the venue hospitality team.
• Act as initial point of contact for Premium Clients’ needs, escalating as needed.
• Collaborate with Director of Finance to oversee distribution of invoices.
• Provide ticketing support to Premium Clients.
• Assist in customer service-related inquiries.
• Create and distribute Premium Seating contracts.
• Ensure event credentials (tickets, parking passes) are provided ahead of each event.
• Maintain tracking documents for premium and partnerships.
• Prepare suits for premium clients on a show-by-show basis.
• Assist with marketing materials and website updates.

Skills

Exceptional communication

Attention to detail

Prioritize deadlines

Produce accurate results

Customer service

Client relationship management

Microsoft Office

Multi-tasking

Photoshop

Canva

Education

Two years related experience

Bachelor’s degree preferred

Tools

Photoshop

Canva

Job description

Venue: SNHU Arena – Manchester, NH

POSITION

e an impact, and grow their career.

Essential Duties and Responsibilities

• Serve as a liaison between Premium Clients and Ticket Holders and the venue hospitality team.
• Act as the initial point of contact for Premium Clients’ needs, escalating to the appropriate team member as needed.
• Collaborate with the Director of Finance to oversee the proper distribution of invoices.
• Provide ticketing support to Premium Clients.
• Assist in customer service-related inquiries.
• Create and distribute Premium Seating contracts.
• Ensure Premium Clients and Ticket Holders receive all event credentials (tickets, parking passes, etc.) in a timely manner ahead of each event.
• Maintain tracking documents within premium and partnerships
• Ensure suits are ready for premium clients on a show-by-show basis
• Assist with website updates, show announcements, graphics, social media, presentation decks, marketing materials.
• Assist with creating graphics, edits, and other promotional materials
• All other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities may include supervising part-time event staff on occasion.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Two (2) Years related experience and/or training; or an equivalent combination of education and experience. Bachelor’s degree preferred.

Skills and Abilities

• Exceptional communication skills both verbal and written required.
• Strong attention to detail and organization.
• Ability to prioritize work to meet deadlines.
• Produce accurate results and effectively work under pressure and/or a stringent schedule.
• Outstanding customer service skills.
• Effectively maintain strong working relationships with clients and team members.
• Operate a personal computer using the Microsoft catalog and other standard office equipment.
• Work independently, exercising excellent judgment, initiative and ability to multi-task.
• Basic knowledge of Photoshop and Canva.
• Remain flexible and quickly adapt to situations as they occur.

COMPENSATION

Competitive salary plus commission opportunity, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:

SNHU Arena – Manchester, NH

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.