Premium Sales & Service Coordinator

Legends Global; Manchester (NH); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global is seeking a motivated professional to manage premium client relations at SNHU Arena in Manchester, NH. The role includes liaison duties, ticketing support, and coordinating credentials for events.

Responsibilities span client service, contract creation, and collaboration with finance for invoice distribution, with opportunities to assist in marketing materials.

Qualifications

• Two years related experience and/or training; Bachelor’s degree preferred.

Responsibilities

• Serve as liaison between Premium Clients and ticket holders and the venue hospitality team.
• Act as the initial point of contact for Premium Clients’ needs, escalating to the appropriate team member as needed.
• Collaborate with the Director of Finance to oversee the proper distribution of invoices.
• Provide ticketing support to Premium Clients.
• Assist in customer service-related inquiries.
• Create and distribute Premium Seating contracts.
• Ensure Premium Clients and Ticket Holders receive all event credentials (tickets, parking passes, etc.) in a timely manner ahead of each event.
• Maintain tracking documents within premium and partnerships.
• Ensure suits are ready for premium clients on a show-by-show basis.
• Assist with website updates, show announcements, graphics, social media, presentation decks, marketing materials.
• Assist with creating graphics, edits, and other promotional materials
• All other duties and responsibilities as assigned.

Job description

Venue

SNHU Arena – Manchester, NH

Position

e an impact, and grow their career.

Essential Duties And Responsibilities

• Serve as a liaison between Premium Clients and Ticket Holders and the venue hospitality team.
• Act as the initial point of contact for Premium Clients’ needs, escalating to the appropriate team member as needed.
• Collaborate with the Director of Finance to oversee the proper distribution of invoices.
• Provide ticketing support to Premium Clients.
• Assist in customer service-related inquiries.
• Create and distribute Premium Seating contracts.
• Ensure Premium Clients and Ticket Holders receive all event credentials (tickets, parking passes, etc.) in a timely manner ahead of each event.
• Maintain tracking documents within premium and partnerships
• Ensure suits are ready for premium clients on a show-by-show basis
• Assist with website updates, show announcements, graphics, social media, presentation decks, marketing materials.
• Assist with creating graphics, edits, and other promotional materials
• All other duties and responsibilities as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities may include supervising part-time event staff on occasion.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Two (2) Years related experience and/or training; or an equivalent combination of education and experience. Bachelor’s degree preferred.

Skills And Abilities

• Exceptional communication skills both verbal and written required.
• Strong attention to detail and organization.
• Ability to prioritize work to meet deadlines.
• Produce accurate results and effectively work under pressure and/or a stringent schedule.
• Outstanding customer service skills.
• Effectively maintain strong working relationships with clients and team members.
• Operate a personal computer using the Microsoft catalog and other standard office equipment.
• Work independently, exercising excellent judgment, initiative and ability to multi-task.
• Basic knowledge of Photoshop and Canva.
• Remain flexible and quickly adapt to situations as they occur.

Compensation

Competitive salary plus commission opportunity, commensurate with experience.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• paid vacation
• 401k plan

WORKING CONDITIONS

Location: SNHU Arena – Manchester, NH

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.