Event Day Guest Services Specialist

ASM Global; Manchester (NH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Legends Global seeks an Event Day Receptionist for SNHU Arena, providing guest service and administrative support at the executive office on event days. You will handle inquiries, ticket-related issues, parking, ADA needs, and assist guests both in person and remotely using familiar software.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with flexibility for nights, weekends, and holidays.

Qualifications

• Minimum 2 years of customer service in events or hospitality.
• High school diploma or GED required.
• Proficient with Microsoft Office and Google Drive.
• Familiarity with Ticketmaster or online ticketing platforms.

Responsibilities

• Answer calls and emails with accurate information.
• Assist guests with ticketing issues including Ticketmaster troubleshooting.
• Provide information on parking, ADA accommodations, lost & found, and other guest needs.
• Update customer accounts and event timelines in software.
• Direct inquiries to appropriate departments.
• Learn and apply venue policies to guide guests.
• Use Microsoft Office, Google Drive, and arena systems.
• Perform other duties to ensure smooth operations.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Problem solving

Detail oriented

Education

High school diploma or GED

Tools

Microsoft Office

Google Drive

Ticketmaster

Job description

Legends Global seeks an Event Day Receptionist for SNHU Arena, providing guest service and administrative support at the executive office on event days. You will handle inquiries, ticket-related issues, parking, ADA needs, and assist guests both in person and remotely using familiar software.

The role requires strong communication, problem-solving, and the ability to work in a fast-paced environment with flexibility for nights, weekends, and holidays.