Client Success Consultant

Serenity Mental Health Centers; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year one

Significant growth and promotion potential

Job summary

Serenity Mental Health Centers is seeking a Client Advocate in Alpharetta, GA, to enhance the client experience. This role demands strong customer service skills with a focus on guiding clients through their options in a high-touch environment.

The ideal candidate will have 2+ years of customer-facing experience, especially in premium service sectors, and possess excellent active listening and trust-building capabilities. The position includes competitive pay and extensive growth opportunities.

Qualifications

• 2+ years of high-quality customer-facing experience, preferably in hospitality or premium service environments.
• Track record of hitting goals with self-motivation.
• Ability to manage a high volume of interactions while maintaining quality.

Responsibilities

• Guide clients through options with clarity and confidence.
• Document client information accurately.
• Work towards individual KPIs and team performance goals.
• Handle objections without pressure, keeping momentum moving.
• Coordinate between internal teams for a seamless client experience.
• Follow up with clients proactively.

Skills

Customer service experience

Active listening

Goal-oriented

Handle objections

Trust-building

Job description

Serenity Mental Health Centers is seeking a Client Advocate in Alpharetta, GA, to enhance the client experience. This role demands strong customer service skills with a focus on guiding clients through their options in a high-touch environment.

The ideal candidate will have 2+ years of customer-facing experience, especially in premium service sectors, and possess excellent active listening and trust-building capabilities. The position includes competitive pay and extensive growth opportunities.