Premium Client Advisor

Serenity Healthcare; Orlando (FL); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Paid holidays

Growth opportunities

Job summary

Serenity Healthcare is seeking a motivated Member Sales Associate to guide clients through available options in a high-touch, relationship-driven role on-site in Orlando. You will help clients feel informed and confident, document information accurately, and work toward individual KPIs while supporting team performance.

Ideal candidates have 2+ years of premium customer service experience, a track record of meeting goals, and the ability to thrive under pressure.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Track record of hitting goals or performance targets.
• You build trust quickly and people feel comfortable with you.
• You handle rejection well and stay focused on the outcome.
• Strong active listening skills — you catch what people mean, not just what they say.
• Able to manage a high volume of interactions without quality slip.
• Some leadership experience or the desire to grow into one.

Responsibilities

• Guide clients through options with clarity and a consultative approach while encouraging them to take the next step.
• Listen carefully, ask questions, and document client information accurately.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections with composure and redirect to solutions while maintaining momentum.
• Coordinate handoffs between internal teams to keep the client experience seamless.
• Follow up with clients to ensure momentum and prevent anything from falling through the cracks.

Skills

Customer service

Active listening

Goal orientation

Communication

Relationship building

Leadership potential

Resilience

Job description

Serenity Healthcare is seeking a motivated Member Sales Associate to guide clients through available options in a high-touch, relationship-driven role on-site in Orlando. You will help clients feel informed and confident, document information accurately, and work toward individual KPIs while supporting team performance.

Ideal candidates have 2+ years of premium customer service experience, a track record of meeting goals, and the ability to thrive under pressure.