Premium Care CX & Operations Intern (Hybrid)

Electronic Arts Ltd; Austin (TX); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Electronic Arts in Austin is seeking a Customer Experience and Operations Intern to support Premium Care programs. You will work on a summer project from design to final recommendation, under the Manager, Premium Care Programs, with a hybrid schedule (3 days in‑office, Tue–Thu).

The role emphasizes using data to improve customer experience, project planning, and cross‑functional collaboration during a hands-on, real-world internship in a leading gaming company.

Qualifications

• Currently enrolled in a Bachelor’s Degree granting program in Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027
• Experience using data to solve problems
• Experience planning and managing projects

Responsibilities

• Design a pilot program to test a new operations improvement within Premium Care
• Build and manage a project plan with milestones, dependencies, and deliverables
• Analyze pilot results to understand impact on customer experience and operational performance
• Develop and present a final recommendation summarizing results and impact of the pilot

Skills

Data analysis

Project management

Education

Bachelor’s degree student in Business/Operations Management/Engineering or related field

Job description

Electronic Arts in Austin is seeking a Customer Experience and Operations Intern to support Premium Care programs. You will work on a summer project from design to final recommendation, under the Manager, Premium Care Programs, with a hybrid schedule (3 days in‑office, Tue–Thu).

The role emphasizes using data to improve customer experience, project planning, and cross‑functional collaboration during a hands-on, real-world internship in a leading gaming company.