Customer Experience Intern — Hybrid Data & Process

ASPEQ Heating Group; Brentwood (MO); Hybrid; USD 25,000 - 30,000; Full time

Job summary

SPX Technologies invites driven students or recent graduates to join as a Customer Experience Specialist Intern. You will support the Customer Service department, analyzing feedback and driving process improvements across departments to enhance the customer journey.

The role offers hands-on learning in project management, data analysis, and communication, with remote/hybrid options and opportunities to travel up to 10% for plant observations.

Qualifications

• Currently pursuing or recently completed degree in PM/Process Improvement/Hospitality/Business Development/Corporate Communications/Business Administration.
• Proficient in Microsoft Excel; experience with Power BI is preferred but not required.
• Strong analytical skills with ability to build reports and present findings clearly and effectively.
• Access to Microsoft Teams with video capabilities.
• Willing to travel up to 10% to observe plant processes and gather insights.

Responsibilities

• Analyze Customer Data to identify trends, patterns, and actionable insights.
• Evaluate customer feedback and metrics to inform improvements.
• Assist in creating reports using raw data in Excel; Power BI is a plus.
• Shadow Customer Service Managers during meetings and interactions.
• Participate in cross-departmental meetings to learn collaboration's role in customer satisfaction.
• Develop and refine verbal and written communication for customer interactions.
• Learn best practices for crafting clear, concise messaging for customer communications.
• Assist in evaluating processes across plants to identify opportunities for efficiency and improvement.

Skills

Excel

Power BI

Data analysis

Communication

Travel

Education

Project Management

Process Improvement

Hospitality

Business Development

Corporate Communications

Business Administration

Tools

Power BI

Microsoft Excel

Microsoft Teams

Job description

SPX Technologies invites driven students or recent graduates to join as a Customer Experience Specialist Intern. You will support the Customer Service department, analyzing feedback and driving process improvements across departments to enhance the customer journey.

The role offers hands-on learning in project management, data analysis, and communication, with remote/hybrid options and opportunities to travel up to 10% for plant observations.