Customer Experience & Operations Intern - Summer 2027

Electronic Arts (EA); Austin (TX); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Electronic Arts (EA) seeks a Customer Experience and Operations Intern in Austin, TX, on a hybrid schedule (3 days in office Tue–Thu). You will work with the Premium Care Programs team on a summer project to improve the premium care experience and operations, from initial test design through final analysis and recommendation.

You will report to the Manager, Premium Care Programs and will collaborate to deliver actionable insights; the role emphasizes on-site collaboration and practical impact on

Qualifications

• Currently enrolled in a bachelor’s degree granting program with anticipated graduation date no earlier than December 2027.
• Experience using data to solve problems.
• Experience planning and managing projects.

Responsibilities

• Design a pilot program to test a new operations improvement within Premium Care.
• Build and manage a project plan, coordinating milestones, dependencies, and deliverables.
• Analyze pilot results to understand the impact on customer experience and operational performance.
• Develop and present a final recommendation that summarizes the results and impact of the pilot.

Skills

Data-driven problem solving

Project planning

Education

Bachelor’s degree in Business/Operations/Engineering or related field with graduation no earlier than Dec 2027

Job description

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

The Customer Experience and Operations Intern will report to the Manager, Premium Care Programs. You will deliver a summer project focused on improving the premium care experience and operations, from initial test design through final analysis and recommendation. This position requires ability to work onsite out of our Austin, Texas office on a hybrid work model, 3 days a week in-office, Tuesday-Thursday.

Responsibilities

• You will design a pilot program to test a new operations improvement within Premium Care
• You will build and manage a project plan, coordinating milestones, dependencies, and deliverables
• You will analyze pilot results to understand the impact on customer experience and operational performance
• You will develop and present a final recommendation that summarizes the results and impact of the pilot.

Qualifications

• Required: Currently enrolled in a Bachelor’s Degree granting program Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027
• Experience using data to solve problems
• Experience planning and managing projects

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.