Premium Care Ops Intern: Design & Optimize Pilot

Electronic Arts (EA); Austin (TX); Hybrid; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Electronic Arts (EA) seeks a Customer Experience and Operations Intern in Austin, TX, on a hybrid schedule (3 days in office Tue–Thu). You will work with the Premium Care Programs team on a summer project to improve the premium care experience and operations, from initial test design through final analysis and recommendation.

You will report to the Manager, Premium Care Programs and will collaborate to deliver actionable insights; the role emphasizes on-site collaboration and practical impact on

Qualifikationen

• Currently enrolled in a bachelor’s degree granting program with anticipated graduation date no earlier than December 2027.
• Experience using data to solve problems.
• Experience planning and managing projects.

Aufgaben

• Design a pilot program to test a new operations improvement within Premium Care.
• Build and manage a project plan, coordinating milestones, dependencies, and deliverables.
• Analyze pilot results to understand the impact on customer experience and operational performance.
• Develop and present a final recommendation that summarizes the results and impact of the pilot.

Kenntnisse

Data-driven problem solving

Project planning

Ausbildung

Bachelor’s degree in Business/Operations/Engineering or related field with graduation no earlier than Dec 2027

Jobbeschreibung

Electronic Arts (EA) seeks a Customer Experience and Operations Intern in Austin, TX, on a hybrid schedule (3 days in office Tue–Thu). You will work with the Premium Care Programs team on a summer project to improve the premium care experience and operations, from initial test design through final analysis and recommendation.

You will report to the Manager, Premium Care Programs and will collaborate to deliver actionable insights; the role emphasizes on-site collaboration and practical impact on