Premium Auto Service Advisor – Customer Experience & Repairs

Lockhart Cadillac; Fishers, Northern (IN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

PTO

401(k) retirement plan

Vehicle/service discounts

Dealer training

Job summary

Lockhart Cadillac is seeking a Service Advisor to act as the primary contact between customers and technicians, ensuring a transparent, exceptional service experience. You will listen to concerns, document symptoms, and walk customers through recommended services with clear estimates and timelines.

The successful candidate will excel in customer service, communicate effectively with technicians and manage work orders, while maintaining records and promoting maintenance based on vehicle needs.

Qualifications

• Previous automotive dealership or service experience preferred.
• Excellent customer service and communication skills.
• Ability to explain automotive repairs clearly to customers.
• Strong organizational and time-management skills.

Responsibilities

• Greet customers promptly and professionally when they arrive for service.
• Listen carefully to customer concerns and document vehicle symptoms and requested services.
• Perform vehicle walk-arounds and identify additional maintenance or service needs.
• Prepare accurate repair orders and communicate recommended services clearly.
• Provide customers with estimates, timelines, and updates throughout the repair process.
• Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.
• Review technician recommendations and explain repairs and maintenance to customers in an understandable way.
• Obtain customer authorization before additional work is performed.
• Keep customers informed of changes to repair timelines, costs, and vehicle status.
• Conduct thorough final reviews of completed work with customers.
• Maintain accurate records and follow dealership policies and manufacturer procedures.
• Deliver a high level of customer service while meeting department performance and sales objectives.
• Promote recommended maintenance and repair services based on the customer's vehicle needs.
• Maintain a professional, organized, and positive work environment.

Skills

Customer service

Communication skills

Organizational skills

Explain repairs clearly

Team collaboration

Tools

Dealertrack DMS

Xtime

DMS systems

MS Office

Job description

Lockhart Cadillac is seeking a Service Advisor to act as the primary contact between customers and technicians, ensuring a transparent, exceptional service experience. You will listen to concerns, document symptoms, and walk customers through recommended services with clear estimates and timelines.

The successful candidate will excel in customer service, communicate effectively with technicians and manage work orders, while maintaining records and promoting maintenance based on vehicle needs.